04. MY ORDER IS MISSING, DAMAGED, OR INCORRECT

  • We, MYCOSMETIC.MY, absolutely assist if you do not receive the order or if you receive the damaged & spoiled product. Please e-mail us the photo of consignment note & damaged product photos with Refund Application Form in the following format :
    • Name : MYCOSMETIC Account User Name
    • Register Email :
    • Address :
    • Contact No :
    • Order No :
    • Product Name :
    • Receive Date :
    • Return Date :
    • Reason :
    • Bank Account Detail
  • Once you have completed the form, please email it to us at mycosmetic2014@gmail.com. If you have any difficulties or problems, please do not hesitate to contact us at 03 6261 3087. Our administrator will contact you once your request is confirmed, and then we will proceed with refunds, reshipments and exchanges based on your feedback within 14 working days