01 ORDER & PAYMENTS

01 ORDER & PAYMENTS

  • Once your payment has been confirmed we will send you an order confirmation email. Please check if you have received an email and if you have not we advise you to contact mycosmetic2014@gmail.com
  • We, MYCOSMETIC.MY, absolutely assist if you do not receive the order or if you receive the damaged & spoiled product. Please e-mail us the photo of consignment note & damaged product photos with Refund Application Form in the following format :
    • Name : MYCOSMETIC Account User Name
    • Register Email :
    • Address :
    • Contact No :
    • Order No :
    • Product Name :
    • Receive Date :
    • Return Date :
    • Reason :
    • Bank Account Detail
  • Once you have completed the form, please email it to us at mycosmetic2014@gmail.com. If you have any difficulties or problems, please do not hesitate to contact us at 03 6261 3087. Our administrator will contact you once your request is confirmed, and then we will proceed with refunds, reshipments and exchanges based on your feedback within 14 working days
  • To change your order or the information on the order, please contact mycosmetic2014@gmail.com or +60 (0)3 6261 3087 immediately. Please note, it may be difficult to change your order once your order status is on Processed or Shipped.
  • If your order status is on Order Placed: Please log-in to your account and click the Cancel Order button on \\\Orders\\\'
  • If your order status is on Processed / Shipped: Unfortunately we cannot your process a refund because your package is now packing or have been shipped.
  • CREDIT CARDS
  • We accept VISA and MASTERCARD. If you do not carry a credit card with the logos above, we recommend Bank Direct Transfer as an alternative.
  • BANK DIRECT TRANSFER
    • ACC Number : 86-0240682-4
    • ACC Holder Name : GF BIO TECH SDN. BHD
    • ACC Bank : CIMB ISLAMIC

** After finish the transfer, please inform us via e-mail ; mycosmetic2014@gmail.com with attaching the soft copy of Bank Transfer Slip **