02 SHIPPING & HANDLING
09. POSSIBLE DELAYS/ FAILED DELIVERYWEBMASTER
- If it is our fault after confirmation, we will refund or resend according to your opinion.
08. DELIVERY TRACKINGWEBMASTER
- Up to a certain period of time, you can search on each shipping company's shipping tracking site. Once your order has shipped, we will email you the shipping number & the site address for tracking your shipment.
- We look forward to building a website that allows you to track your shipments quickly.
- Delivery of the Products shall only be available to designated areas in Malaysia and to the address specified by the Customer in an Order, provided that such address falls within the Designated delivery areas. Customers are advised to check at the point of placing an Order, the Designated delivery areas and MYCOSMETIC.MY shall be entitled to reject any delivery which is not within the Designated delivery areas.
- The delivery hours are within 9.00 am to 6.00 pm on a Business Day (“Delivery Hours”) subject to any revision as shall be determined by MYCOSMETIC.MY at its absolute discretion as it deems fit and MYCOSMETIC.MY shall not be liable to any Customer for such revision. Any request for deliveries after the Delivery Hours is subject to the discretion of MYCOSMETIC.MY and additional charges may apply. Customers are advised to call MYCOSMETIC.MY’s contact number(03 6261 3087), if he/she wishes to request for a specific delivery date and time at the time of placing an Order subject to the availability of the Delivery Provider.
- Subject to the terms herein, any Order placed before 3.00pm on a Business Day will be subject to the following delivery periods:
- For deliveries within Peninsular Malaysia, Products will be delivered between 2 to 7 Business days.
- For deliveries within East Malaysia, Products will be delivered within 14 to 21 Business days.
- For Products that consist of bulky items and/or that which require installation, delivery periods may vary.
- Orders placed after 3.00pm on any day shall be considered as orders which are placed on the following Business Day. Notwithstanding the above, the delivery periods may be changed and revised from time to time by MYCOSMETIC.MY as it deems fit at its absolute discretion and MYCOSMETIC.MY shall not be liable to any Customer for delay due to reasons beyond its control.
- MYCOSMETIC.MY will inform the Customer if it is unable to meet an estimated delivery date or time or delivery period. In the event a Customer is not present at the address upon delivery then attempts will be made to fulfill the delivery and the Customer shall inform MYCOSMETIC.MY(03 6261 3087) to re-schedule the delivery.
- Customers are advised to call the MYCOSMETIC.MY contact number(03 6261 3087) and speak for further details on delivery terms before placing an Order for any Product.
06. SHIPPING RATESWEBMASTER
- We only ship to Malaysia for the time being.
- For West Malaysia : RM6/kg
- For East Malaysia : RM12/kg